Frequently asked questions

How can we help you?

We look forward to welcoming you at Mercure Bangkok Surawong, we hope our frequently asked questions guide answers some of your pre-arrival questions. If not you can always contact our friendly hotel team at email [email protected].

Reservations

Which are check-in and check-out times?

Hotel check-in is at 2:00pm and check-out is 12:00pm. If you would like to request an earlier arrival or later departure please contact our team at email [email protected].

Rooms & Suites

Do you offer any rooms for families?

Our hotel offers a collection of 12 Family rooms with one king-sized bed and bunk beds to sleep up to 2 adults and 2 children. Complete with a balcony, panoramic views and a capsule coffee machine, our family room offers space your family needs to rest and relax.

Do you offer rooms to share?

Travelling for business or with a friend? We have Superior and Executive rooms with twin beds. Or, you can enjoy more space in our Executive Twin which can connect to a second King Room.

Amenities & Services

Is Wi-Fi access available? Is it free?

You can stay connected with fast and free Wi-Fi throughout the hotel.

Do you offer any coworking spaces?

Yes, our hotel offers a dedicated coworking space for business travellers and digital nomads to keep up with emails or online meetings in an inspired yet stylish setting. Our friendly team are also on hand to assist with any business services required.

Access

How far is the hotel from the airport?

Suvarnabhumi and Don Mueang International airports are roughly within half an hours drive from the hotel depending on toll routes and local traffic.

Can I reach the hotel with public transport?

Yes, you can use the Airport Rail Link to Phayathai Station, then transfer to BTS Skytrain to Chong Nonsi Station, just a short walk away from the hotel.

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